Careers

Group Management Services (GMS) is seeking to hire a full time Payroll Specialist in the Richfield, OH office.

SUMMARY:  Manage an individual client base, which includes meeting all demands related to efficiently and accurately processing a varied schedule of payrolls, while maintaining a high level of customer service.  
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain a base of payroll clients.
• Accurately key all payroll related data necessary to process and meet appointed schedules.
• Contact and assist clients to obtain payroll data including salary adjustments, special payments, tax allocations, employee deductions, new hires, terminations, direct deposits, employee benefits, UPS/FedEx delivery tracking.
• Maintain a high rate of client retention through quality service.
• Stay current with knowledge of payroll processing system and updates to the system, as well as changes in wage tax and garnishment laws.
• Listen effectively to client’s concerns, researching problems/complaints in a timely manner, adjusting errors where possible.
• Report difficult issues to the appropriate member of management tracking progress of resolution and following up when needed.
• Establish and maintain a harmonious working relationship with clients, agencies and peers to promote a quality service image.
• Verify and send out garnishment payments in a timely fashion.
• Respond to employment and wage verification requests in a timely manner.
• Maintain accurate record of all tax documents and pertinent new hire and adjustment information utilizing our scanning system.

QUALIFICATIONS:

• Bachelor’s degree preferred.
• 2 years experience in data entry, customer service, and problem resolution.  The equivalent combination of experience and education is acceptable.
• Strong customer service, communication and mathematical skills is a must.

COMPENSATION/BENEFITS:

• Compensation based on experience
• Benefits – Medical, Dental, Vision, 401(k), Short Term Disability, Long Term Disability, Tuition Assistance, PTO
• Great work/life balance – Flex time after 90 days

For more information please visit our website at www.groupmgmt.com

Group Management Services is an Equal Opportunity Employer