The Berlin Grande Hotel is currently seeking full-time Guest Service Representatives to join our team

As the Guest Service Representative you will :

• Ensure the highest level of guest satisfaction by offering friendly attentive service to everyone
• Resolve guest problems quickly, efficiently, and courteously
• Greet customers immediately with a friendly and sincere welcome and provide accurate hotel and area information
• Attend required meetings and pre-shift meetings
• Communicate effectively with supervisors, co-workers, and other departments
• Comply to all security standards for guests, employees, and property
• Perform all other duties assigned

Requirements:

• Previous front desk experience in a hotel setting, preferred.
• Customer Service experience required
• Excellent attention to detail
• Good verbal and written communication skills

What's in it for you ?

• Dental
• Vision
• Life
• 401(K)
• Paid vacation (FT employees only)