Group Management Services (GMS) is seeking to hire a full time Payroll Specialist for the Richfield, OH office.

As with all positions here at GMS, we are looking for a driven individual with a customer service oriented mindset and one who cares about their clients.  Do you enjoy the grind that comes with working in payroll?  Would you care as much about your clients as they would their business?  If so, this opportunity may be just what you are looking for!


SUMMARY:  Manage an individual client base, which includes meeting all demands related to efficiently and accurately processing a varied schedule of payrolls, while maintaining a high level of customer service.  
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain a base of payroll clients.
• Accurately key all payroll related data necessary to process and meet appointed schedules.
• Contact and assist clients to obtain payroll data including salary adjustments, special payments, tax allocations, employee deductions, new hires, terminations, direct deposits, employee benefits, UPS/FedEx delivery tracking.
• Maintain a high rate of client retention through quality service.
• Stay current with knowledge of payroll processing system and updates to the system, as well as changes in wage tax and garnishment laws.
• Listen effectively to client’s concerns, researching problems/complaints in a timely manner, adjusting errors where possible.
• Report difficult issues to the appropriate member of management tracking progress of resolution and following up when needed.
• Establish and maintain a harmonious working relationship with clients, agencies and peers to promote a quality service image.
• Verify and send out garnishment payments in a timely fashion.
• Respond to employment and wage verification requests in a timely manner.
• Maintain accurate record of all tax documents and pertinent new hire and adjustment information utilizing our scanning system.

QUALIFICATIONS:

• Bachelor’s degree preferred.
• 2 years experience in data entry, customer service, and problem resolution.  The equivalent combination of experience and education is acceptable.
• Strong customer service, communication and mathematical skills is a must.

COMPENSATION/BENEFITS:

• Compensation based on experience
• Benefits – Medical, Dental, Vision, 401(k), Short Term Disability, Long Term Disability, Tuition Assistance, PTO
• Monthly cell phone reimbursement
• Open gym available to all Richfield employees
• Great work/life balance – Flex time after 90 days

For more information please visit our website at www.groupmgmt.com

Group Management Services is an Equal Opportunity Employer