Grandview Café is looking for a full-time Front of House Manager to join our team in Columbus, OH! 

The manager will manage day-to-day operations of the restaurant in collaboration with our General Manager and under the supervision of our Director of Operations. As a part of the leadership team, this person will represent our company and brand standards to ensure the satisfaction and loyalty of our guests, to maximize profits, to monitor and assist staff members, and to perform administrative tasks. As a role model, this individual will also contribute to ongoing staff development and growth.

The ideal candidate will be an expert in guest interactions, driven to optimize value, and committed to ensuring product quality. We are looking for someone with high energy, a positive demeanor, and leadership mentality. This role is targeted to be 40 hours per week.

Pay & Benefits:

• Competitive Pay: $45,000-$55,000 depending on experience
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Manager Discounts

Duties & Responsibilities:

• Monitors opening duties of all FOH employees daily and ensures the restaurant is always set up for success.
• Ensures all FOH checklists, both opening and closing, are completed, and signed off on by staff and management; makes sure all checklists are filed in the office at the end of each day.
• Counts drawers and deposits at the beginning and end of each shift to match with previous shifts counts and reports.
• Ensures that all FOH staff are following the Steps of Service and are giving every guest a satisfactory and memorable experience.
• Supports servers and bartenders by greeting tables, running food and drinks, taking orders when necessary, bussing tables, and crafting drinks as needed.
• Runs any re-fired orders to tables and engages with guests to rectify any errors.
• Addresses guest complaints and partners with fellow managers to take careful corrective action to rectify any issues.
• Checks that all FOH staff are in proper uniform during their shifts.
• Hold pre-shift meetings to ensure that all FOH staff are up to date on all daily specials, 86’d items, and any events.
• Continually maintains the cleanliness and orderliness of the restaurant by completing cleaning duties throughout the shift.
• Maintains the appropriate atmosphere of the restaurant by making sure music is at proper volume, all televisions are tuned to the correct channel, controlling the temperature for guest comfort, and ensuring all lighting is at the appropriate levels.
• Handles the checkouts and cash of all servers and bartenders.
• Reviews bar and restaurant deliveries and places invoices in the designated inbox.
• Completes customer discounts, voids, or Point of Sale adjustments for food errors, spillage, and complaints.
• Batches credit card payments.
• Enact disciplinary actions per company policies for FOH employees as needed to correct any improper behaviors and plays witness for disciplinary actions taken by fellow members of management.
• Performs restaurant walk-throughs throughout the day to make sure all is in order.
• Sets alarms and double checks all doors and windows are locked at the end of each day.
• Performs all other duties as assigned.

Requirements:

• High School diploma or GED required.
• At least 2-4 years of Front of House experience in restaurants with bar service required.
• Must be able to work most weekends, nights, and holidays.
• Must be able to lift 35 pounds or more.

Grandview Café is Grandview’s #1 neighborhood bar! We have been a walkable getaway for our Columbus and Grandview neighbors since 1925. From the restaurant’s inception during Prohibition to this Digital Era, through the change of fare from Greek cuisine to comfort food, the vibe has always been unique to the times while the message of community has remained the same.