Customer Service Representative
Summary
Title:Customer Service Representative
ID:13938955378091055395
Company:Anonymous
Location:Sugarcreek, OH
Job Status:Part time
Description

A part time customer service position is available at a local business. Position will be approximately 25-30 afternoon hours per week. It is the ideal position for a customer focused professional who wants to play a pivotal role in delivering exceptional customer service to our customers. The ideal candidate is genuinely excited to help customers, patient, empathetic, and passionately communicative. They love to talk. They can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to this customer specialist. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. Experience is preferred, but not needed. We are willing to train a candidate without experience with a great service attitude.

 

Job Description/Overview

The target of this opportunity is to ensure the highest level of service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

 

Essential Job Functions/ Responsibilities

  • Professional interaction with customers over the phone and face-to-face.
  • Work with other departments to resolve customer issues.
  • Open and maintain customer accounts by recording account information
  • Maintain a positive work atmosphere with a culture of respect for others
  • Ability to respond well under pressure.
  • Maintain financial accounts by processing customer orders and adjustments
  • Contribute to team effort by accomplishing related results as needed
  • Identify and assess customers' needs to achieve highest level of customer satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephone, email, and social media to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling or coming to our business.
  • Assist with placement of orders, refunds, or exchanges
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Answer questions about a variety of products.
  • Persuade customers to maintain business and reconsider cancellation as applicable
  • Work with managers/directors to ensure proper customer service is being delivered
  • Other assigned duties from Manager.

 

Qualifications-Requirements

  • High School degree
  • Listening skills
  • Quality Focus/Patience
  • Phone Skills
  • Attention to Detail
  • People focused
  • Problem solving and organizational skills.
  • Adaptability
  • Ability to Work Under Pressure
  • Computer Skills

Submit a resume today for consideration!
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