We’re now hiring for an Operator/Data Entry at Carolina's Hometown Respiratory Supply in Concord, NC!

Perks of working as an Operator/Data Entry:

Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Health insurance, Life insurance, Paid time off, Vision insurance

Pay: Starting at: $15 per hour

The position is work-from-home eligible, after successful completion of a six-month orientation period!

Typical day in the life as an Operator/Data Entry:

• Phone Operator - Answers incoming calls and routes them to the appropriate department
• Communicates with customers by phone, mail, email and in person and referral offices, nurses and physicians.
• Monitors incoming faxes for new orders for setup, delivery, pick-up, discontinuance, maintenance or changes in service.
• Logs all orders received from referral sources in the fax log system and in patients EMR. Distributes to Intake department for processing.
• Creates and/or maintains patients’ medical chart, account and EMR. Updates insurance, physician, address, contact information as needed.
• Contacts patient to advise when an order is received and is in process.
• Sends fax confirmations of the order to the referral.
• Enters notes on patient account as needed
• Contacts referral if immediate information is needed such as patients contact numbers and insurance information.
• Monitors the Fax Log to ensure all orders have been entered and distributed.
• Distributes incoming documents to appropriate person or department and enters into patients EMR
• Participates in Quality Improvement activities.
• Participates in traditional and e-learning programs.
• Manages incoming calls and orders/documents for processing
• Manages the document request fax lines.
• Assist with incoming calls, assist patients as needed.
• Works as a team to maintain monthly company requirements for department.
• Works as a team to process orders in a timely manner
• Taking payments over the phone

What we are we looking for?

• High School Graduate or GED education
• One to three month’s related experience and/or training OR experience in Home Medical Equipment

If you feel as though you would make a great fit for this position, please submit a current resume for review!