The Customer Service Representative processes orders for merchandise received by mail, telephone, fax, email or personally from customer or company employee by performing the duties listed below:

Essential Duties and Responsibilities:

• Receive orders via phone, fax, mail, electronic data intercharge (EDI), and company website.
• Edit orders received for price and discrepancies.
• Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed by customer.
• Record or file copies of orders received.
• Follow up on orders to ensure delivery by specified dates.
• Monitor specific accounts or requests to ensure they are accurate with regards to quantity shipped.
• Receive and investigate customer complaints.
• Confer with production, shipping, warehouse or common carrier personnel to expedite or track missing or delayed shipments.
• Make calls to certain customers to follow up about future orders.
• Work with clients/consumers to ensure satisfaction. 
• Follow FTZ procedures - wear security badges, keep doors closed and locked, etc.
• Outbound calling to contact under performing customers.
• All other duties as assigned.

Submit a resume today for consideration.