Commercial Escrow Officer
FLSA Status: Non-Exempt

SUMMARY: Commercial Escrow Officer ensures the smooth movement of funds between parties during the closing process, collects all necessary escrow documentation, and operates as the main point of contact for the client.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review purchase contracts to ensure compliance with all terms
• Prepare required closing documents, including settlement statements, and coordinate edits and revisions as necessary with the clients and parties to the transaction
• Obtain payoffs, payoff authorizations, wire instruction verifications, or other documents as necessary to help the client meet title requirements and remove title exceptions
• Demonstrate excellent customer service not only with clients, but also with other parties to the transaction and third-party vendors
• Act as the conduit for communication between the client and the title department, as well as between the client and outside title partners
• Review the commitment and verify Schedule B requirements have been met for closing
• Upon closing, disburse funds in accordance with all written instructions from the parties to the transaction
• Send required documentation for updates and recording as instructed
• Special projects, including but not limited to, out of balance files, outstanding check reports, outstanding invoice payments, remittance follow-through, dormant escrow account management and file clean up

KNOWLEDGE, SKILLS AND ABILITIES:

• One or more years of relevant experience
• Excellent verbal and written communication skills
• Punctual, responsive, reliable and responsible
• Ability to effectively resolve customer service issues
• Exceptional interpersonal skills
• Ability to handle sensitive and confidential information
• Strong organizational skills and ability to handle multiple projects/files and responsibilities
• Attention to detail and focus on accuracy of information obtained and/or provided
• Business acumen - ability to help build and retain business
• Ability to see big picture

EDUCATION AND/OR EXPERIENCE:

• A high school diploma is required. Bachelor’s degree highly preferred.
• Previous experience in commercial escrow processing or as an escrow officer required.
• Customer service and writing experience required.

This position description is intended to by dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.